This document is an internal draft and must be reviewed by legal counsel before publication.
1. Purpose and scope
These terms of sale (the "Sales Terms") govern the sale of the paid offers of the Examia platform (examia.tech). The rules for using the Service are set out in the terms of use, of which these Sales Terms are the financial counterpart.
Placing an order means accepting the Sales Terms in force on the date of the order.
2. No affiliation
Examia is an independent prep platform. It is not affiliated with, accredited by, or endorsed by France Éducation international, which designs the TCF Canada, nor by Immigration, Refugees and Citizenship Canada (IRCC). "TCF" is used descriptively only.
No offer sold includes exam registration, exam fees or an official certificate.
3. Offers
The catalogue has four plans:
| Plan | Type | Contents |
|---|---|---|
| Gratuit | Free | Trial practice sessions, limited markings |
| Essentiel | Paid | Four papers, unlimited practice, AI marking quota |
| Intensif | Paid | Essentiel, larger quota, revision plans, statistics |
| Coaching | Paid | Intensif, human support, the guarantee in section 10 |
Depending on the billing country, paid plans take the form of a renewing monthly subscription or a 30-day pass that does not renew; which form applies is shown before you confirm.
AI credit packs are sold separately. One credit covers one complete Written Expression or Spoken Expression paper, fully marked. The full description of each plan is on the pricing page and prevails over the table above.
4. Prices
The reference catalogue is set in United States dollars (USD). Prices are displayed in your local currency, converted from that catalogue. The local amount is indicative of the conversion.
The amount actually charged may therefore differ slightly depending on the payment provider's rate, your issuing bank or currency-exchange fees. The amount billed is the one confirmed on the payment screen, including VAT or an equivalent local tax where applicable.
Any price increase affecting an active subscription is notified thirty days in advance; you may cancel before that date at no cost. New prices never apply to periods already paid for.
5. Ordering
An order has four steps: choosing the offer, a summary (price, currency, duration, renewing or not), acceptance of these Sales Terms, and payment. Confirming payment forms the order and triggers a confirmation email. No paid access is opened before the provider confirms the payment.
6. Payment methods
The following payment methods are offered, depending on the country:
- Stripe — cards;
- PayPal;
- CinetPay and PawaPay — Orange Money, MTN MoMo, Wave, Moov Money;
- Chargily — EDAHABIA and CIB cards;
- bank transfer or CCP, with an uploaded proof of payment.
Card details are never collected or stored by Examia: they are handled by the provider. Examia keeps only transaction metadata (identifier, amount, currency, status, timestamp).
For bank transfer or CCP payments, the uploaded proof is reviewed within 12 working hours and access is opened after validation. If the proof is unreadable, incomplete or inconsistent, we ask for a further document and the review time starts again.
7. Renewal and cancellation
Where the plan is a subscription, it renews automatically at each monthly due date until cancelled.
You can cancel at any time from your account settings. Cancellation ends renewal and takes effect at the end of the period already paid for: access is kept until that date, with no pro-rata refund of the current period.
If you upgrade mid-period, the new price applies immediately and the amount already paid is credited pro rata for the remaining time. A downgrade takes effect at the next due date. The 30-day passes do not renew.
8. Right of withdrawal
If you are a consumer resident in the European Union, you have fourteen days from the conclusion of the contract to withdraw, without reason or penalty.
The Service consists of digital content not supplied on a tangible medium. By requesting immediate access at the time of ordering, you expressly consent to immediate performance of the contract and waive your right of withdrawal for the part already consumed. This waiver is collected through a separate checkbox at payment.
If you withdraw within the fourteen days:
- unused AI credits are refunded in full;
- AI credits already consumed are not refunded;
- for a subscription or a pass, the refund is calculated pro rata for the unused period, less any markings already consumed.
Withdrawal is exercised by an unambiguous statement sent to support@examia.tech. The refund is made within fourteen days, using the payment method you used to order.
9. Refunds and AI credits
Spent AI credits are non-refundable, except when the system judges a submission unusable — in that case the credit is returned automatically.
A credit is spent when the marking has been produced and made available in the account. An inaudible recording, a corrupted file or a technical failure in the marking chain triggers an automatic restoration, with nothing for you to do; if it does not, you can ask support.
Credits have no monetary value and are not assignable, convertible into cash, or transferable between accounts. Credits bought in a pack remain usable for as long as the account exists; credits included in a monthly plan expire at the end of the period they belong to. Outside the right of withdrawal, not using the Service gives no right to a refund.
10. Coaching plan guarantee
The Coaching plan comes with a conditional guarantee. It is in no way a promise of a particular score at the real exam.
Eligibility requires all of the following:
- having kept the Coaching plan active for the whole programme;
- having completed the programme as defined in the account, including the practice sessions and the submissions to be handed in;
- having taken the TCF Canada within three months of the end of the programme;
- sending support the official score report, whose authenticity may be verified.
Where those conditions are met and the objective set at the start of the programme is not reached, Examia grants a free extension of the plan or an equivalent credit usable on the Service. The guarantee is a service credit and gives no right to a cash refund. The objective and the length of the extension are set out in writing at the start of the programme.
11. Status of AI-generated scores
Scores produced by our simulators are estimates generated by artificial intelligence and calibrated on teacher-marked papers. They are in no way an official result and carry no guarantee as to the score obtained at the real exam. No paid offer may be read as the sale of a result.
12. Payment failure, fraud and legal guarantee
If a payment fails, another attempt is made; failing regularisation, paid access is suspended. In case of non-payment, abusive chargeback or falsified proof of transfer, Examia may suspend the account and refuse further orders, without prejudice to recovering sums due.
You also benefit from the legal guarantee of conformity applicable to digital content and services: you may ask for the service to be brought into conformity free of charge and, failing that, for a price reduction or termination of the contract under the conditions provided by law.
13. Personal data
Processing of order-related data is described in the privacy policy; trackers on payment pages, in the cookie policy.
14. Governing law, mediation and disputes
These Sales Terms are governed by French law.
Complaints must first be sent to support@examia.tech. If no amicable solution is reached within sixty days, you may use a consumer mediator free of charge; the details are provided on request.
The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.
The choice of French law does not deprive consumers of the protection of the mandatory rules of their country of habitual residence: candidates living in Côte d'Ivoire, Senegal, Cameroon, Algeria, Morocco or Canada keep that benefit.
Publisher information is set out in the legal notice.
Contact
For any question about an order, a refund or an invoice, write to support@examia.tech, giving the account email and the transaction date.